My name is Terry Brooks, Jr.
I'm a seasoned SaaS Customer Success professional and an emerging developer!

about terry

I'm a people-loving problem-solver

Headshot

I started my career initially in the social services field as a case manager that serviced residents living in Chicago Housing Authority (CHA) housing developments on the south side of Chicago. Through many iterations, trials, and errors early in my career, that passion for people and focus on solutions never wavered.

I was fortunate enough to work with the most extraordinary collections of colleagues, mentors, and supervisors who helped me develop as a SaaS professional and developer but still helped me find ways to nurture my inner social worker.

Welcome to my portfolio.


As always, glad to be of service.
See you in the trenches!

Areas of Specializations & Focus

SaaS B2B Implementation & Onboarding

Development and execution of complex onboarding and adoption plans for technical software implementation projects

Backend Engineering & Development

Creation of server-side logic and APIs for web applications using various programming languages and dialects.

Process Automation

Leveraging the principles of continuous quality improvement, develop scripts or automatated solutions to drive efficiency and outcomes deployment, testing and other key areas.

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PROFESSIONAL EXPERIENCE

Chooch Logo
Learnosity
Application Support Engineer
Chooch Logo
Chooch AI
Implementation Engineer Contract
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Coursedog
Data Engineer/Technical Implementation Project Manager
Flatfile Logo
Flatfile
Technical Support Engineer Contract
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Mode Analytics
Solutions Engineering Onboarding Specialist
Olo Logo
Olo
Customer Success Onboarding Specialist
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WeCare Technology
Implementatiom Project Manager - Operations

Educational Achievements

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Coding Dojo
Certificate, Full-Stack Software Engineering

Dec 2021 - April 2022

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Pennsylvania State University - World Campus
Public Adminitration, Masters

June 2017 - May 2019

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Illinois State University
Social Work, Bachelors

Jan 2007 - Aug 2011

Developer Portfolio